GraceWater Privacy Policy

Effective Date: 06 August 2026

GraceWater ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how the GraceWater mobile application collects, uses, stores, and protects your information.

By using the GraceWater application, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Depending on the features you use, we may collect:

• Full Name
• Mobile Number
• Email Address (if provided)
• Delivery Address
• GPS Location (only with your permission)
• Order History
• Payment Information (processed securely by third-party payment providers; we do not store card details)
• Device Information (Android version, device model, app version, crash logs)

2. How We Use Your Information

We use your information to:

• Create and manage your account
• Process water can orders
• Schedule and track deliveries
• Send order confirmations and delivery updates
• Provide customer support
• Improve app performance and user experience
• Prevent fraud and unauthorized access

3. Location Information

If you allow location access, GraceWater uses your location only to:

• Detect your delivery location
• Improve delivery accuracy
• Help delivery personnel reach your address

Location permission is optional and can be disabled from your device settings.

4. Payments

Payments are processed through secure third-party payment gateways. GraceWater does not store your debit card, credit card, UPI PIN, or banking credentials.

5. Notifications

The app may send push notifications regarding:

• Order Confirmation
• Delivery Status
• Payment Confirmation
• Promotional Offers (if enabled)

You can disable notifications anytime from your device settings.

6. Data Security

We implement reasonable technical and organizational security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

7. Data Sharing

We do not sell or rent your personal information.

We may share limited information only with:

• Delivery Personnel (for order fulfillment)
• Payment Gateway Providers
• Cloud Hosting Providers
• Government Authorities when required by law

8. Data Retention

We retain your information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Your Rights

You may:

• Access your personal information
• Update your profile
• Request correction of inaccurate data
• Request deletion of your account and associated personal data (subject to legal or operational requirements)

To request account or data deletion, please contact us using the information below.

10. Children's Privacy

GraceWater is not intended for children under the age of 13. We do not knowingly collect personal information from children.

11. Third-Party Services

The app may use trusted third-party services, including:

• Google Firebase (Analytics, Crash Reporting, Push Notifications)
• Google Play Services
• Payment Gateway Providers

These services have their own privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated effective date.

13. Contact Us